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Customer Service Skills training and certification programme 2020

Customer Service Skills training and certification programme 2020

Customer Service Skills training and certification programme 2020
Customer Service Skills training and certification programme 2020

Customer Service Skills training: The 2020 training and certification programme for individuals looking to take up or advance a career in customer service industry is now open.

The West African Association of Customer Service Professionals – the umbrella body for service professionals in the sub region in conjunction with its training partners will hold the first training, assessment and certification programme between May-July, 2020.
As a result of the #Covid19 pandemic, the programme will be 100% online deploying full e-learning option. Ghana and Nigeria will hold this first online edition.

In conjunction with WAACSP accredited training institutions in Ghana and Nigeria and in view of the future of work, the CSS training is structured to incorporate online training modules to prepare participants not only in providing excellent service delivery but also to equip participants with online service delivery tools and work skills as the curriculum for this session is to prepare us to work offline and online.

Successful participants from the programme upon completion of the modules and assessment will be certified Customer Service Professionals and member West Africa Association of Customer Service Professionals with privilege of being listed on the body’s professional page on its website.

The 1st diet for 2020 training, assessment and certification on Customer Service skills leading to being a certified Customer Service professional and member of the West African Association of Customer Service Professional will hold ONLINE deploying the full E-learning platform in two streams:

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12th to 14th June and 18th to 21st June, 2020.

Over the past 3 years the study have been largely 70% online then a class session taking up the remaining 30% with the class meet up over a 3 day period.

Click to view some pictures from 2019 Customer Service Skills session

In view of the current global situation the certification authority: The West Africa Association of Customer Service Professionals (WAACSP) have developed a brand New curriculum and structured to 100% E-school to be used across the region.

This is not a Webinar; the training, assessment will involve:

  • 5 new modules including CRM online study.
  • Module by Module exercise.
  • Break out team developing task session.
  • Individual continuous online module by module assessment and assimilation evaluation.
  • Multiple facilitators.
  • Pre, during and post training WhatsApp group to aid interaction, networking and post training support.
  • * module by module audio playback available to participants to make up for internet fluctuation and other technical issues during class session.

Upon completion of the programme successful participants will be award the WAACSP basic certificate in customer service and recognized as a certified customer-service professional and will be listed on the body’s website page of professionals (click to see listed professionals) where employment opportunities are abound.

This program will prepare participants for the FUTURE of WORK.

Despite looming job cuts, demand for service professionals will be on the rise as its one field where it can open to working from home (WFH), online, offline and virtual customer service roles.

Minimum requirement for participation is OND. Aside people in customer service and allied jobs, this is a perfect opportunity be you a sales person, medical, engineer or security person to have a customer service certification on your Resume


12th to 14th June
18th to 21st June

EmployMe E-Learning Online school Portal

June 4-8

EmployMe E-Learning Online school Portal

Program fee: N15,000


Online Payment (Instant receipt)

Click HERE to make payment: N15,000

Via Bank deposit or transfer (Delayed Receipt):

Account Name: Employme E-learning

Access Bank – 0106070151

GTbank – 043 444 2453

After payment you will receive your e-receipt, booking form and your personal login details to the school portal where you will access the modules and other course materials to read up ahead of the program.

For further enquries pls chat 07085556666 on whatsapp

If you paid Via Bank deposit or Transfer, kindly send payment details for confirmation and seat reservation to and whatsapp: 0708 555 6666 in the format below:

Phone Number
Amount Paid
Date Paid
Package Paid For

Click on the country of preferred training for details

EmployMe E-Learning



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